SDI Service Desk Manager SDM

Module 1E-Learning Videos
Unit 1SDM - Introduction
Unit 2SDM - L1 - Defining Strategic Requirements
Unit 3SDM - L2 - Developing A Strategic Rule
Unit 4SDM - L3 - Service Desk Manager Role
Unit 5SDM - L4 - Organizational Change And Project Management
Unit 6SDM - L5 - Teamwork And Communicational Skills
Unit 7SDM - L6 - Staff Recruitment Retention And Development
Unit 8SDM - L7 - Management And Leadership
Unit 9SDM - L8 - Effective Management Of Resources
Unit 10SDM - L9 - An Introduction to IT Service Management
Unit 11SDM - L10 - IT Service Management - 1
Unit 12SDM - L11 - IT Service Management - 2
Unit 13SDM - L12 - Quality Assurance
Unit 14SDM - L13 - Management Information And Performance Results
Unit 15SDM - Sample Paper 1 (Part 1)
Unit 16SDM - Sample Paper 1 (Part 2)
Unit 17SDM - Sample Paper 2 (Part 1)
Unit 18SDM - Sample Paper 2 (Part 2)
Module 2Study Material, Sample Papers and Sample Exams
Unit 1SDI SDM Study Material
Unit 2SDI Service Desk Manager (SDM) Sample Paper 1 and Sample Exam
Unit 3SDI Service Desk Manager (SDM) Sample Paper 2 and Sample Exam
Module 3Miscellaneous
Unit 1Letter of Course Attendance is Mandatory
Unit 2PeopleCert Exam Voucher
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4Contact your Trainer
Unit 5Course Evaluation Form
Unit 6Survey Feedback Form