ITIL® 4 Practitioner: Service Desk

Module 1E-Learning Videos
Unit 1Introduction to The Course
Unit 2Key Concepts of Service Desk
Unit 3Value Streams and Processes
Unit 4Organizations and People
Unit 5Information and Technology
Unit 6Partners and Suppliers
Unit 7Practice Capability Development
Unit 8Recommendations for Practice Success
Unit 9Sample Paper 1
Unit 10Sample Paper 2
Unit 11ITIL 4 Practices - Exam guidance
Module 2Study Material
Unit 1Study Material
Unit 2ITIL4 Practices Exam Preparation guidelines
Module 3Sample Papers and Exam Simulation
Unit 1Sample Paper 1 and Sample Exam
Unit 2Sample Paper 2 and Sample Exam
Unit 3Additional PeopleCert Mock Exams
Module 4Miscellaneous
Unit 1Letter of Course Attendance is Mandatory
Unit 2Course Evaluation Form
Unit 3PeopleCert Exam Voucher and ebook
Unit 4E-Learning Course access and PeopleCert Exam Voucher extension
Unit 5Contact your Trainer